Terms and Conditions

Terms and Conditions

Welcome to AussieJackpotPro. These Terms and Conditions outline the rules and regulations for using our lottery platform and services. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Definitions

For clarity throughout this document, the following terms have these specific meanings:

• "AussieJackpotPro", "we", "us", or "our" refers to AussieJackpotPro Pty Ltd., the operator of this lottery platform.
• "Platform" refers to our website (aussiejackpotpro.com), mobile applications, and all digital services we provide.
• "User", "you", or "your" refers to any individual accessing or using the AussieJackpotPro services.
• "Draw" refers to any lottery, sweepstake, or chance-based event we offer.
• "Account" refers to the registered user profile created to participate in our services.
• "Prize" refers to any monetary rewards, goods, or services awarded through our draws.

2. Eligibility Requirements

To use AussieJackpotPro services, you must meet the following requirements:

• Be at least 18 years of age.
• Be a resident of Australia or a country where online lottery participation is legally permitted.
• Register with accurate personal information that can be verified.
• Not be subject to any gambling self-exclusion programs or restrictions.
• Act on your own behalf, not as an agent for another person.
• Not be an employee, contractor, director, or immediate family member of AussieJackpotPro or its partners.

We reserve the right to verify your eligibility at any time and may suspend or terminate accounts that fail to meet these criteria.

3. Account Registration and Security

When creating and maintaining your AussieJackpotPro account, you agree to:

• Provide complete, accurate, and current personal information.
• Create a strong password and keep it confidential.
• Maintain only one active account.
• Update your account information promptly if any changes occur.
• Accept full responsibility for all activities that occur under your account.
• Enable two-factor authentication when available.
• Report any suspicious account activity immediately.

We employ advanced security measures but depend on users to protect their credentials and report unauthorized access.

4. Lottery Participation Rules

The following rules apply to all lottery participation:

• All ticket purchases are final and non-refundable once confirmed.
• Entries are only valid when payment has been successfully processed and tickets are registered in our system before the draw cutoff time.
• You are responsible for checking the accuracy of your selections before finalizing purchases.
• We may impose minimum and maximum purchase limits for security and responsible gaming purposes.
• Subscription services will automatically renew according to your selected schedule until canceled.
• System maintenance or technical issues may occasionally affect purchase availability—we recommend not waiting until just before draws close.

5. Draw Procedures and Results

Our lottery draws follow strict protocols:

• Draws utilize certified random number generation technology or physical draw machines that undergo regular independent testing.
• Draw schedules are published on our platform and may change with appropriate notice.
• Results are considered final once officially announced and cannot be disputed except in cases of proven technical malfunction.
• If technical issues affect a scheduled draw, we may postpone or reschedule with notification to participants.
• All draw results are recorded and archived for transparency and auditing purposes.
• We publish results on our platform as soon as practically possible after each draw.

6. Prize Structure and Claims

Regarding prizes and claiming winnings:

• Prize structures for each lottery game are clearly displayed on our platform before participation.
• Winnings under AU$2,000 are automatically credited to your account balance.
• Winnings above AU$2,000 require identity verification and may have additional processing times.
• Major jackpot winnings may be paid in installments or as a reduced lump sum, as specified in the specific game rules.
• Prize claims must be made within 365 days from the draw date.
• Multiple winners in the same prize category will share the allocated prize amount proportionally.
• All prizes are subject to applicable taxes, which are the winner's responsibility to report and pay.

7. Payment Methods and Processing

For financial transactions on our platform:

• We accept various payment methods including credit/debit cards, bank transfers, PayID, and select digital wallets as listed on our payment page.
• All transactions are processed in Australian Dollars (AUD) with any currency conversion fees borne by the user.
• Minimum deposit and withdrawal amounts apply and are displayed in your account section.
• Withdrawals are typically processed to the original payment method where possible.
• Standard processing times range from immediate to 3 business days, depending on the payment method.
• Additional verification may be required for security purposes, particularly for large withdrawals.
• We maintain strict financial protocols to protect your transactions.

8. Responsible Gaming Policy

We promote responsible gaming through various measures:

• Self-imposed deposit, wager, and session time limits can be set through your account settings.
• Temporary or permanent self-exclusion options are available with varying durations.
• Self-exclusion cannot be reversed before the selected period ends.
• Reality check notifications are available to help monitor your playing time.
• Our "AussiePlaySafe" program provides resources for maintaining healthy gaming habits.
• We may restrict or close accounts showing patterns of concerning behavior.
• We provide links to professional support services for those who need assistance.

9. Intellectual Property Rights

Regarding content and intellectual property:

• All platform content—including our logo, graphics, text, software, and game designs—is protected by copyright, trademark, and other intellectual property laws.
• You receive a limited, non-transferable license to access and use our platform for personal, non-commercial purposes only.
• Any unauthorized reproduction, modification, or distribution of our intellectual property is strictly prohibited.
• User feedback or suggestions you provide may be used by us to improve our services without any obligation for compensation.
• If you believe any content on our platform infringes on your intellectual property rights, please contact our legal department immediately.

10. Limitations of Liability

Regarding our liability:

• Our services are provided "as is" without warranties of any kind, whether express or implied.
• We are not responsible for any losses resulting from technical issues, system failures, or service interruptions.
• Our maximum liability for any claim shall not exceed the amount you have paid for the particular transaction in question.
• We are not liable for any issues with third-party payment processors or banking systems affecting your transactions.
• We do not guarantee continuous, uninterrupted access to our services and may occasionally suspend operations for maintenance or updates.
• We are not responsible for any device damage, data loss, or other harm resulting from your use of our platform.

11. Privacy and Data Protection

Regarding your personal information:

• Our collection and processing of your data is governed by our Privacy Policy, which is incorporated into these Terms.
• We implement appropriate technical and organizational measures to protect your personal information.
• We use your data to process transactions, verify identity, prevent fraud, and improve our services.
• We may share information with regulatory authorities as required by law or to protect our legitimate interests.
• We respect your data privacy rights, including the right to access, correct, or delete your personal information as outlined in our Privacy Policy.

12. Account Termination and Suspension

Regarding account closure:

• You may close your account at any time through your account settings or by contacting customer support.
• We reserve the right to suspend or terminate accounts for violations of these Terms, suspected fraud, or to comply with regulatory requirements.
• If your account is terminated, you must withdraw any remaining balance within 30 days, after which administrative fees may apply.
• Certain provisions of these Terms, including confidentiality and intellectual property clauses, will survive account termination.
• We may temporarily limit account functionality during investigations of suspicious activity.

13. Changes to Terms

We may update these Terms and Conditions periodically. Significant changes will be communicated through email or platform notifications. Your continued use of our services after such changes constitutes acceptance of the revised Terms. We encourage you to review these Terms regularly to stay informed about your rights and obligations.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from or relating to these Terms shall first be addressed through informal negotiation. If a resolution cannot be achieved, disputes shall be submitted to binding arbitration in Sydney, Australia, according to the rules of the Australian Centre for International Commercial Arbitration.

15. Promotions and Bonuses

Regarding promotional offers:

• All promotions, bonuses, and special offers are subject to specific terms and conditions presented at the time of offer.
• We reserve the right to modify or withdraw promotional offers at any time.
• Bonus credits typically have wagering requirements before withdrawal is permitted.
• Only one promotional offer can be claimed per person, household, IP address, or payment method unless otherwise specified.
• Abuse of promotions, including creating multiple accounts, may result in account termination and forfeiture of winnings.

16. Force Majeure

We are not liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, telecommunications failures, power outages, pandemics, or other unforeseen events. In such cases, our obligations will be suspended for the duration of the force majeure event.