Privacy Policy

Privacy Policy

At AussieJackpotPro, we take your privacy seriously and are committed to maintaining the trust you place in us. This Privacy Policy outlines how we collect, use, and protect your personal information across our lottery platform and services.

Information We Collect

To provide you with the best possible lottery experience, we collect various types of information:

• Personal Details: When you register, we collect essential information such as your name, date of birth, contact details, and address to verify your identity and eligibility.
• Gaming Activity: We record your ticket purchases, game selections, betting patterns, and winnings to process your participation and payouts.
• Technical Data: We automatically collect device information, IP addresses, browser details, and usage patterns to ensure platform security and optimize your experience.
• Customer Service Interactions: We maintain records of your communications with our support team to improve our service quality.

How We Use Your Information

We use your information for the following purposes:

• Processing your lottery entries and distributing winnings
• Verifying your identity and age to comply with gambling regulations
• Customizing your experience based on your preferences and play history
• Safeguarding against fraudulent activities through advanced security measures
• Sending important updates about draw results and account status
• Providing personalized promotions about upcoming jackpots and special events
• Analyzing user behavior to enhance our platform functionality

Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contract Performance: Processing necessary to deliver our lottery services
• Legal Compliance: Meeting regulatory requirements, including age verification and anti-money laundering checks
• Legitimate Interests: Improving security, preventing fraud, and enhancing our services
• Your Consent: When you explicitly opt-in to specific processing activities, particularly marketing communications

Data Sharing and Recipients

We carefully control access to your information:

• Service Partners: We work with trusted partners who help us process payments, verify identities, and maintain our technical infrastructure. These partners operate under strict confidentiality agreements.
• Regulatory Bodies: We may share information with lottery commissions, gambling authorities, and tax agencies as required by law.
• Corporate Affiliates: Your information may be shared within the AussieJackpotPro Group to support unified operations and service delivery.

We never sell your personal information to third parties for marketing purposes.

International Data Transfers

While we primarily process data within Australia, some information may be transferred to service providers in other regions. When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses and data protection agreements to ensure your information receives equivalent protection.

Data Security Measures

We implement robust security measures to protect your information:

• Advanced encryption protocols for all data transmissions
• Multi-factor authentication for account access
• Regular security assessments and penetration testing
• Strict access controls and comprehensive staff training
• Real-time monitoring systems to detect suspicious activities

Your Privacy Rights

As an AussieJackpotPro user, you have several rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Correction: Update or correct inaccurate information in your profile
• Deletion: Request removal of your account and associated data under certain circumstances
• Restriction: Limit how we process specific aspects of your information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Oppose processing based on legitimate interests, including marketing

To exercise these rights, please contact our Privacy Team using the details provided below.

Data Retention Periods

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Account information is maintained while your account remains active
• Transaction records are kept for 7 years to comply with financial regulations
• Gaming activity data is retained for 3 years to support customer service and compliance
• Communication logs are stored for 2 years to address potential inquiries

After these retention periods expire, we securely delete your information using industry-standard methods.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience:

• Essential cookies to maintain core functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Security cookies to protect against fraudulent activities

You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may limit functionality.

Policy Updates

We regularly review and update this Privacy Policy to reflect changes in regulations or our practices. Significant changes will be communicated through email notifications or platform announcements. We encourage you to review this policy periodically to stay informed about how we protect your information.